Shipping Information

Free Shipping for orders over $149
Free shipping offer is available within the continental USA only. For shipments to Puerto Rico, Hawaii, Alaska, or international destinations, please contact us for a freight quote.

Freight Estimates
The freight cost displayed in your cart is estimated and may not reflect the final shipping cost. Actual freight charges may vary depending on package size, weight, and destination. We will notify you of any discrepancies before processing the shipment.

Order Processing and Shipping
Orders are processed and shipped Monday through Friday. We are closed on weekends and national holidays. For same-day shipping, orders must be placed by 2 PM Eastern Time. If an item is back-ordered, we will promptly notify you via phone or email. Product availability is subject to change, and we cannot be held liable for delays due to backorders or defective items. Your credit card will only be charged once the merchandise is ready to ship.

Transfer of Risk
Once your order is shipped and leaves our warehouse, the risk of loss or damage transfers to the buyer. We are not liable for any issues that occur during transit. If the carrier (e.g., UPS, FedEx, USPS) provides delivery confirmation, the order will be considered successfully delivered. After delivery confirmation, we are no longer responsible for the order, and any claims for loss or damage must be addressed directly with the carrier.

Additional Shipping Charges
Prices displayed in your shopping cart do not include shipping, handling, or insurance fees. If additional freight charges are required due to oversized packages, special handling, or other factors, we will contact you for approval before processing the shipment.

International Orders
All international orders must be placed via phone to ensure accurate shipping charges. We do not collect taxes, duties, or fees on international shipments. You may be responsible for customs duties, taxes, and brokerage fees upon delivery. Please check with local authorities for more information.

Return & Refund Policy – EventPrinters.com

At EventPrinters.com, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

✅ Return Eligibility

We accept returns within 7 calendar days of delivery only if the item is defective, damaged upon arrival, or if you received the wrong item.

To be eligible for a return:

The item must be unused, unopened, and in original packaging.
The item must include all original accessories, manuals, and tags.
Proof of purchase (receipt or order confirmation) is required.

Returns will not be accepted without prior authorization.

📦 How to Request a Return

To start a return, email us at info@eventprinters.com within 7 days of delivery. Include your order number, photos (if applicable), and a brief description of the issue.

If your return is approved, we will provide instructions and the return shipping address. In some cases, we may issue a prepaid return label.

Do not send products back without approval — unauthorized returns will be refused.

🚚 Return Shipping

If the return is due to our error (wrong item sent, defective or damaged product), we will cover return shipping.
If the return is for any other reason, the customer is responsible for return shipping costs.

🔁 Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Printers and electronic items
Opened ink cartridges or bottles (including Sawgrass inks)
Props and seasonal items
Accessories clearly marked “final sale” or “non-returnable” at the time of purchase

🔄 Exchanges

We do not offer direct exchanges. If you need a different item, please follow the return process (if eligible) and place a new order.

💵 Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Original and return shipping charges are non-refundable unless the return is due to our error.
Refunds are typically processed within 10 business days of approval. Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@eventprinters.com.

🛠️ Damages or Issues Upon Delivery

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours so we can resolve the issue quickly.

Questions?
Email us anytime at info@eventprinters.com — we're here to help.