Shipping & Returns
Shipping Information
Free Shipping for orders over $149
Free shipping offer is available within the continental USA only. For shipments to Puerto Rico, Hawaii, Alaska, or international destinations, please contact us for a freight quote.
Freight Estimates
The freight cost displayed in your cart is estimated and may not reflect the final shipping cost. Actual freight charges may vary depending on package size, weight, and destination. We will notify you of any discrepancies before processing the shipment.
Order Processing and Shipping
Orders are processed and shipped Monday through Friday. We are closed on weekends and national holidays. For same-day shipping, orders must be placed by 2 PM Eastern Time. If an item is back-ordered, we will promptly notify you via phone or email. Product availability is subject to change, and we cannot be held liable for delays due to backorders or defective items. Your credit card will only be charged once the merchandise is ready to ship.
Transfer of Risk
Once your order has been shipped and leaves our warehouse, all risk of loss or damage is transferred to the buyer. We are not liable for any issues that occur during transit. For added protection, we recommend purchasing shipping insurance at checkout.
Additional Shipping Charges
Prices displayed in your shopping cart do not include shipping, handling, or insurance fees. If additional freight charges are required due to oversized packages, special handling, or other factors, we will contact you for approval before processing the shipment.
International Orders
All international orders must be placed via phone to ensure accurate shipping charges. We do not collect taxes, duties, or fees on international shipments. You may be responsible for customs duties, taxes, and brokerage fees upon delivery. Please check with local authorities for more information.
Return Policy
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags, and in the original packaging. You must also provide a receipt or proof of purchase.
To start a return, please contact us at info@eventprinters.com. Returns must be sent to Southtrend Corp. without prior approval; items sent without authorization will not be accepted.
Once your return is approved, we will issue a return shipping label and provide instructions for returning the item.
For any questions regarding returns, please contact us at info@eventprinters.com.
Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect. We will work with you to resolve the issue promptly.
Non-returnable Items
Certain items are not eligible for return, including perishable goods (e.g., food, flowers), custom-made products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about your item’s return eligibility, please reach out to us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you need to exchange an item, the quickest way is to return the original item (following our return process) and place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have not received your refund within 15 business days of approval, please contact us at info@eventprinters.com.