Shipping & Return Policy
Shipping Information
Free Shipping on Orders Over $149
EventPrinters.com offers free standard shipping on eligible orders over $149 within the contiguous United States only. Free shipping does not apply to Puerto Rico, Hawaii, Alaska, U.S. territories, international destinations, oversized items, freight shipments, or any item specifically excluded from free shipping. For shipments outside the contiguous United States, please contact us for a freight quote before placing your order.
Freight Estimates
Shipping and freight charges displayed in the cart are estimates and may not reflect the final shipping cost. Actual shipping charges may vary based on package size, weight, destination, carrier rates, delivery restrictions, insurance, special handling, or oversized-package requirements. If additional shipping charges are required, we will contact you for approval before processing the shipment.
Order Processing and Shipping
Orders are processed and shipped Monday through Friday, excluding weekends and national holidays. For same-day shipping consideration, orders must be placed by 2:00 PM Eastern Time. Same-day shipping is not guaranteed and may depend on product availability, payment verification, order volume, carrier pickup schedules, and warehouse processing time.
If an item is back-ordered or unavailable, we will make reasonable efforts to notify you by phone or email. Product availability is subject to change. If a shipment delay occurs, we will contact you with available options when applicable.
Payment Authorization
Your payment method may be authorized when the order is placed. In most cases, payment is captured when the order is processed or ready to ship. For special orders, backorders, or high-value items, payment terms may vary.
Delivery Confirmation and Carrier Responsibility
Once an order has shipped, delivery is handled by the carrier, such as UPS, FedEx, USPS, or another freight provider. If the carrier provides tracking and delivery confirmation, the order will be considered delivered. After delivery confirmation, EventPrinters.com is not responsible for lost, stolen, misplaced, or unattended packages.
For high-value orders, a signature may be required at delivery. Customers are responsible for providing a secure delivery address and monitoring tracking information. If a package is lost, damaged, delayed, or marked delivered but not received, please contact the carrier directly and notify us so we can assist when possible.
Shipping Damage
Please inspect all packages immediately upon delivery. If your shipment arrives visibly damaged, keep all boxes, packaging materials, labels, and products. Contact us immediately at info@eventprinters.com with your order number and photos of the damage. Failure to keep the original packaging or failure to report shipping damage promptly may limit our ability to file a carrier claim or provide a resolution.
Additional Shipping Charges
Prices displayed in your shopping cart may not include all shipping, handling, insurance, freight, or special delivery charges. Additional charges may apply for oversized items, multiple boxes, residential delivery, remote delivery areas, address corrections, refused shipments, carrier re-delivery, liftgate service, or other special handling requirements.
Refused Shipments and Incorrect Addresses
If an order is refused, undeliverable, or returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for all original shipping charges, return shipping charges, carrier fees, and any additional costs incurred. Refunds, if approved, will be reduced by these charges.
International Orders
International orders must be placed by phone or email to ensure accurate shipping charges and product availability. EventPrinters.com does not collect or prepay international duties, taxes, customs fees, brokerage fees, import charges, or other destination-country fees unless expressly stated in writing. The customer is responsible for all such charges. Please check with your local customs office before placing an international order.
Return & Refund Policy
EventPrinters.com offers a limited 30-day return policy on eligible items only. Because many products we sell are professional printers, electronics, inks, media, consumables, photo booth props, seasonal items, and special-use products, our return policy is restrictive in order to prevent abuse and protect the integrity of brand-new merchandise.
All returns must be approved in advance and must have a valid Return Merchandise Authorization number, also known as an RMA. Items sent back without an approved RMA will not be accepted.
Brand-New Products and Authorized Dealer Status
EventPrinters.com sells brand-new products unless a product page clearly states otherwise. Products are sourced through manufacturers, authorized distributors, or authorized supply channels.
EventPrinters.com is an authorized dealer or reseller for the professional brands represented as authorized on our website. Manufacturer warranties, when included with a product, are provided by the manufacturer and are subject to the manufacturer’s warranty terms, limitations, and approval process.
30-Day Return Window for Eligible Items
Eligible items may be returned within 30 days of the purchase date only if the item is:
- New
- Unopened
- Unused
- Uninstalled
- Unregistered
- In the original manufacturer’s packaging
- Complete with all manuals, accessories, inserts, parts, cables, tags, and packaging materials
- In resalable condition
- Accompanied by proof of purchase
Approved eligible returns are subject to a 20% restocking fee. The customer is responsible for all return shipping costs. Original shipping charges are non-refundable. If the order qualified for free shipping, the actual outbound shipping cost may be deducted from the refund.
Returns that arrive opened, used, damaged, incomplete, altered, missing parts, missing packaging, or not in resalable condition may be refused or may receive a reduced refund at our discretion.
Return Authorization Required
To request a return, contact us at info@eventprinters.com. Please include your order number, the product you would like to return, and the reason for the return request.
If your return request is approved, we will provide return instructions and an RMA number. The RMA number must be clearly included with the return. Returns must be shipped to Southtrend Corp. using the instructions provided.
Items must be packed securely inside a proper shipping box. Do not place shipping labels directly on the manufacturer’s product box. Returns received with shipping labels, tape, writing, damage, or markings directly on the manufacturer’s packaging may be refused or subject to additional deductions.
We strongly recommend using a trackable and insured shipping method. EventPrinters.com is not responsible for return packages that are lost, delayed, misdelivered, or damaged in transit.
Final Sale and Non-Returnable Items
The following items are final sale and cannot be returned or exchanged, except where required by applicable law or when the wrong item was shipped by EventPrinters.com:
- Printers
- Electronic items
- Photo booth props
- Seasonal items
- Accessories
- Opened ink cartridges
- Opened media, paper, ribbon, or print kits
- Consumable products
- Software, downloads, licenses, activation codes, or digital items
- Clearance, closeout, discontinued, demo, or special-order items
- Items purchased for a specific event, job, activation, or temporary use
- Any item that has been opened, used, installed, tested, registered, altered, damaged, or is missing original packaging
Printers and Electronic Items
Printers and electronic items are not returnable for buyer’s remorse, incorrect purchase, compatibility issues, installation difficulty, software or driver setup issues, event cancellation, change of business plans, or because the product is no longer needed.
The customer is responsible for confirming product compatibility, print size, media type, operating system requirements, software requirements, electrical requirements, and intended use before purchase.
Once a printer or electronic item has been opened, installed, connected, powered on, used, registered, or removed from its original packaging, it is not eligible for return.
Defective Products and Manufacturer Warranty Process
Many products sold by EventPrinters.com include a manufacturer’s limited warranty. Warranty coverage, technical evaluation, repair, replacement, or exchange approval is determined by the manufacturer according to the manufacturer’s warranty terms.
If a product appears to be defective, contact EventPrinters.com at info@eventprinters.com within 30 days of purchase. Please include your order number, product model, serial number, description of the issue, and photos or videos if requested.
Depending on the product and issue, we may refer you to the manufacturer for technical support, troubleshooting, diagnosis, warranty service, or manufacturer-approved exchange authorization. The manufacturer may require troubleshooting before approving any repair, replacement, exchange, or RMA.
If the manufacturer determines that the product qualifies for repair, replacement, or exchange under warranty, the customer must follow the manufacturer’s warranty and RMA process. In some cases, EventPrinters.com may assist with instructions or provide an RMA when authorized or required by the manufacturer.
A product is not considered approved for return, refund, replacement, or exchange until the issue has been reviewed and the appropriate return or warranty process has been authorized.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your order arrives damaged or if you receive the wrong item, contact us immediately at info@eventprinters.com.
Please keep all original packaging, boxes, labels, packing materials, and the product itself. Photos may be required. Failure to keep the original packaging or failure to report visible shipping damage promptly may limit our ability to file a carrier claim or provide a resolution.
If EventPrinters.com confirms that the wrong item was shipped, we will provide instructions for returning the incorrect item. The item must be returned unused, unopened, and in the condition received.
Opened Inks, Media, Paper, Ribbon, and Consumables
Opened inks, media, paper, ribbon, print kits, and consumable products cannot be returned or refunded. These products are final sale once opened due to product integrity, contamination risk, usage verification, and resale restrictions.
Sawgrass inks and other ink cartridges cannot be returned once opened. All opened consumables are final sale.
Props and Seasonal Items
Photo booth props, seasonal items, holiday items, event supplies, and similar products are not returnable or exchangeable. All sales are final. No exceptions.
Exchanges
We do not offer exchanges. If you purchased the wrong item, you may place a new order for the correct item. The original item may only be returned if it qualifies under this Return Policy and is approved for return.
Refunds
Once an approved return is received, we will inspect the item and notify you whether the refund has been approved or declined.
If approved, the refund will be issued to the original payment method within 10 business days, minus any applicable restocking fee, original shipping charges, return shipping charges, free-shipping recovery costs, missing item deductions, packaging damage deductions, or other costs allowed under this policy.
Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@eventprinters.com.
Return Abuse
EventPrinters.com reserves the right to refuse any return that appears to involve abuse of the return policy, including but not limited to temporary use, event use, product testing, repeated return requests, missing packaging, missing parts, altered serial numbers, product registration, damage caused by misuse, or any item returned in a condition different from how it was shipped.
Questions
For any shipping, return, or refund-related questions, please contact us at info@eventprinters.com.
Nothing in this Shipping, Return & Refund Policy is intended to limit any rights that may apply under manufacturer warranty terms or applicable law.